Privacy policy

1. Who is responsible

This policy covers outage404.com. The operator's legal identity, address and privacy contact are awaiting confirmation. This draft describes the current site's practices; it must be finalized with those details and the rules applicable to the operator and visitors.

2. Information you view and public sources

We store public company status updates, incident history and public Reddit post titles, links, subreddit names, scores, comment counts and timestamps relevant to outages. We collect comment counts, not comment text or commenter identities. Counts include all replies, not just outage reports or unique people. We do not intentionally collect Reddit author names, private messages or your Reddit account credentials. Public post titles can nevertheless contain personal information supplied by their authors. Links may lead to author information on Reddit.

This information is collected on a schedule to explain outages. Viewing a page does not initiate a Reddit search using your identity. Search terms and filters are sent to our hosting service to return results. There are currently no public accounts, payments, advertising pixels, submission forms or email alerts.

3. Visitor analytics

Lovable's analytics uses no cookies, stores nothing on your device, does not keep IP addresses and does not identify visitors or recognize returning visitors. It records pages visited, where visitors came from, their country, browser, operating system and device type, time on page, page load speed and errors. Button and link clicks are also recorded for every visitor; there is currently no analytics consent banner. Page visits, time on page, page speed and errors are recorded for every visitor, without cookies and without identifying anyone.

Detailed analytics is kept for 90 days and daily summaries for a year. The site also reports page errors to help diagnose failures. Lovable collects this data for us. Lovable's privacy policy explains how it handles it.

4. Hosting, browser storage and fonts

Lovable Cloud hosts the site and stores outage records. Hosting and security systems process request information, which can include IP addresses and browser details, to deliver pages and prevent abuse. This is separate from the cookieless analytics described above. Infrastructure log retention and processing locations still need to be confirmed with the operator's providers.

The public outage pages do not set a custom tracking cookie or store your service searches. Pip's questions, animation preference and expanded answers are held in page memory and reset on reload. Authentication tooling used in the editor may store session information; the public product has no sign-in feature. Fonts load from Google Fonts, which receives network request information such as your IP address and browser details. See Google's privacy policy.

5. AI processing and external links

Public official incident text is sent through Lovable's AI service to generate summaries and briefings. Pip's click-based questions do not send a new AI request or a personal chat message. Do not treat AI output as verified facts. Reddit and official status pages receive your request information if you follow their links and apply their own policies; their pages are not embedded here.

6. Purpose, legal basis and sharing

We use outage records to inform visitors and limited technical information to deliver, secure and improve the service. Where required, processing must rely on an appropriate legal basis, such as legitimate interests in operating an informational service or consent where applicable. The final policy must document those bases and any required consent for the operator's jurisdiction.

Data is shared with hosting, analytics, font and AI providers as described above and may be disclosed where legally required. The current app has no personal-data sale, ad-targeting or advertising-sharing feature. Provider contracts, international transfers and any required safeguards must be verified before the final policy is adopted.

7. Retention and security

Outage and public Reddit records are kept for history and analysis; no automatic deletion period for those records is currently configured. This is different from the fixed analytics retention above. A retention schedule and removal process must be established by the operator. We use restricted write access for collection, but no online system can guarantee absolute security.

8. Your rights and children

Depending on where you live, you may have rights to access, correct or erase personal data, restrict or object to processing, request portability, withdraw consent, or complain to a privacy authority. We do not attempt to identify anonymous analytics visitors. A working contact channel for requests will be added when the operator provides one; this remains an unresolved requirement.

The site is a general-audience information service and does not intentionally solicit personal information from children. If a public post contains a child's information or other sensitive data, a removal request should be handled through the finalized contact process.

9. Policy changes

Updates will be dated on this page, with additional notice for material changes where required. Privacy and cookie requirements differ by location; this draft is not a claim that the site meets every applicable law.