Is Box down?
UpAll Systems Operational · checked 12m ago
1 Reddit outage posts · last 24h
Reports, last 24 hours
After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality. Please contact Box Support at https://support.box.com/ if you continue to experience any issues.
official update →On October 19, 2026 between 6:44 PM and 8:32 PM PDT, some customers may have experienced degradation when interacting with our Public API, Downloads, and Box Sign. The impact was caused by a focused traffic spike that resulted in increased latencies when accessing some data assets. We mitigated the impact by enabling additional targeted caching to relieve the stress on our datastores. Performance of our services returned to normal levels by 8:32 PM PDT. # **Analysis** The issue began in an internal service that provides Metadata to other parts of Box. At 6:44 PM PDT, requests for one widely used Template started taking longer than usual to complete. Services that depend on this information automatically retried the slow requests, which increased the number of requests for that Template by more than twice its normal rate. Once we identified the cause, we began serving the Template from a cache, which reduced the load on the database and restored normal service by 8:32 PM PDT. Background Metadata updates that could not be completed during the incident were processed after service was restored. After mitigation, we identified how to improve the system so that a temporary slowdown does not cause broader degradation. # **Corrective Actions** Box has initiated the following corrective actions: * Serving select frequently used Metadata Templates from a cache to reduce load on individual database rows. * Updating retry behavior across dependent services so that they backoff more effectively, instead of adding load during a slowdown. * Shortening the time requests wait on a slow response so that the system recovers capacity sooner. * Increaseing granular observability to detect slowdowns that affect individual Templates. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding thi
official update →We recently addressed issues affecting Events and Box Drive. We would like to take the opportunity to further explain these issues and the steps we have taken to prevent recurrence. Between October 14, 2026 at 3:00 PM PDT and October 15, 2026 at 5:10 AM PDT, some customers may have experienced delayed Events delivery and Box Drive synchronization. # Analysis The incident was caused by an unexpected workload surge. We remediated the issue by deploying a targeted filter for the workload and adding capacity. During the mitigation, some Events and Drive synchronizations may have been delayed. # Corrective Actions Box has initiated the following corrective actions: * Adding monitoring and improved workload filtering tools to respond to future incidents quicker. * Exploring ways to automatically handle unexpected workload changes across our event processing systems. We are continuously working to improve Box and want to make sure we are delivering the best product and user experience we can. We hope we have provided some clarity here and we would be happy to answer any questions you may still have regarding this matter. Sincerely, The Box Team
official update →